Background
Welcome to the Natural Chicken Health website. If you continue to browse and use this website, you are agreeing to comply with, and be bound by the following terms and conditions of use, which together with our privacy policy govern Natural Chicken Health’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website – www.naturalchickenhealth.com.au
Christine Dinas (ABN 46 542 774 497 - trading as Natural Chicken Health) is passionate about the benefits that natural ingredients can have on chickens/poultry (whether that be in backyard settings or larger flocks). Natural Chicken Health poultry products have a particular emphasis on improving and supporting overall health. We formulate and sell the largest range of professionally manufactured natural chicken/poultry products in Australia.
These Terms of Sale, together with our Privacy Policy and Website Terms of Use apply to your access to and use of our online shop, as well as poultry supplies and equipment ordered via our Website.
By ordering products from our online shop, you acknowledge that you have read, understood, and agree to be bound by these Online Shopping Terms and Conditions.
Terms of Sale
Purchasing products
Product Images
Availability of Goods
1.1 You may buy products offered online by Natural Chicken Health website by navigating the catalogue and shopping cart available on our Website.
1.2 To purchase products via our Natural Chicken Health website, you must be at least 18 years of age.
1.3 By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete, and not misleading.
1.4 We have made every attempt to show textures, appearances and colours of items available for sale as accurately as possible on the Natural Chicken Health Website.
1.5 Product images may vary from the delivered goods due to changes to supplier packaging, product alterations (including ingredient substitution and reformulation), supplier rebranding, or changes to product dimensions / size / weight.
1.6 Product images may vary from the delivered Goods depending on your monitor, settings and computer equipment.
1.7 Unless otherwise stated, any additional goods and accessories styled or shown in a Product image are for display purposes only. They are not included in the listed price.
1.8 Please ensure you read the goods title and description before purchasing anything from our Website.
1.9 All orders are accepted subject to availability.
1.10 Natural Chicken Health will endeavour to ensure that products listed are available for delivery.
1.11 If Natural Chicken Health are unable to fulfil your order or a part of your order, we will notify you within five (5) working days after you complete your order.
1.12 If your order is rejected or cancelled by Natural Chicken Health, we will refund in full all amounts you have paid for your selected items (including any postage paid).
1.13 Alternatively, we may contact you to advise of any delay in delivery of your order.
1.14 You may elect to proceed with your order based on a delayed delivery date, cancel your order or select an alternative item of equal or lesser value.
1.15 If an alternative product of lesser value is nominated as a replacement for an out of stock or delayed product Natural Chicken Health will provide a refund for the price difference between the originally ordered item and the cheaper alternative nominated, via the payment method used in the original order.
1.16 If you do not vary or cancel your order within five (5) business days of notification, you are deemed to have accepted the delay.
1.17 We reserve the right to limit the sale of goods to reasonable household quantities.
2. Payment
2.1 The full payment for your order including postage (excluding delivery charges for wholesale orders and large/bulk items) will be deducted from your chosen payment method on completion of your order.
3. Prices
3.1 All prices are in Australian dollars.
3.2 All prices exclude delivery charges and customs duty and other taxes, if applicable unless otherwise stated.
3.3 Prices include Australian Goods & Services Tax (GST) unless your billing address is outside Australia.
3.4 GST will be applied to all purchases delivered within Australia regardless of where the Customer is located.
3.5 All prices are subject to change without notice.
4. Wholesale enquiries and orders
4.1 Please contact Christine by emailing [email protected] if you wanted to enquire for, or apply for, a wholesale account.
4.2 A Wholesaler contract will be supplied to you for completion.
5. Large or Bulk items
5.1 Delivery fees for large and bulk items are quoted separately.
5.2 Once you have agreed with the quoted delivery fees, fees are to be settled via Direct Deposit.
5.3 Payment for items are accepted by PayPal, Stripe, Square or Direct Deposit.
5.4 We do not retain or store any customer credit card details.
Shipping, Delivery and Pick-up
Dispatch & Delivery timeframes
Shipping within Australia
Overseas / International orders
6. Delivery address
6.1 You must enter the correct delivery address details at the time of ordering.
7. PayPal orders
7.1 It is your responsibility to ensure the delivery address is identical to the address recorded by PayPal.
7.2 If your delivery address provided to us is different from that recorded by PayPal, your items will be delivered to the PayPal address.
Natural Chicken Health will not be responsible for any loss where the delivery address provided to us is different from that provided on your PayPal account.
7.3 If your goods are returned because an incorrect or alternative address from your PayPal address was provided to us, you will be required to pay shipping costs to the correct address before the release of your item/s.
8. Dispatch & Delivery timeframes
8.1 The majority of items will be posted within 1-3 business days of receiving cleared funds.
8.2 If you make a purchase over the weekend or on a public holiday, we will receive your payment on the next business day and ship within 1-3 business days.
8.3 Delivery times depend on the delivery service provider (normally Australia Post).
8.4 All orders placed with Natural Chicken Health include standard/regular shipping with tracking via Australia Post. These details are emailed to you upon dispatch.
8.5 If a customer prefers/requires an order to be sent Express Post, you are to contact us on [email protected] to make this request and we will calculate a quote and inform you of the price difference to upgrade the delivery speed of your order.
8.6 To ensure a faster delivery time after your order is placed, we reserve the right to use a delivery company (other than the Courier) that is deemed most appropriate based on goods, risk and suitable delivery cost and timeframe.
8.7 Since Covid-19 began in Feb/March 2020, Express Post overnight guarantees have been voided by Australia Post for a variety of reasons. This means that Natural Chicken Health cannot guarantee any delivery timeframes for orders sent using this service, as they are, quite simply, out of our hands and we have no influence on their service deliverability. Please see Australia Post' page on Delivery Speeds & Coverage for current information on how quickly you can reasonably expect to receive your order once it has been dispatched.
As of January 2024, overnight guarantees of Express Post deliveries have still not been reinstated.
8.8 Orders (excluding large and bulk items) are shipped via Australia Post or Transdirect.
8.9 Any customs or duty fees are your sole responsibility and payable by you.
8.10 It is your responsibility to inform us promptly if an order does not arrive by emailing [email protected]
Shipping with Australia
Authority to Leave
Incorrect delivery address
Return to Sender (abandoned parcels)
Missing or Undelivered Parcels
Incomplete or damaged orders
Pick-up location & times
Prior to Covid-19, you were provided with the following options when your purchase order is delivered if you are not home to accept your delivery:
9. Authority to Leave
9.1 Card to pick up your delivery from Australia Post or Courier Depot or left in a 'safe location'. This is determined by Australia Post and not by Natural Chicken Health.
9.2 Natural Chicken Health is not responsible for theft or damage to items that are delivered under an “Authority to Leave.”
9.3 We encourage you to communicate with us regarding the best delivery address and time for prompt, safe and accurate delivery.
10. Delivery Instructions
10.1 You have the option to choose a different delivery address than your billing address at checkout.
10.2 You are required to complete the ‘Order Notes’ section when choosing a different delivery address. Please note: Information you enter into the “Order Notes” field is automatically transferred to the Courier. Natural Chicken Health is not responsible for any inaccuracies of information keyed into the “Order Notes” fields by you.
10.3 Delivery instructions you provide are clearly printed on our labels via our automated labelling system.
10.4 It is your responsibility to contact the Courier directly to resolve any delivery issue. We will also assist where possible.
10.5 If redelivery is not possible from the Courier depot or the Post Office, it is your responsibility to arrange for the pick-up of the items at your cost entirely.
10.6 Natural Chicken Health does not accept any liability for compensation or redelivery costs associated with the redelivery of your items.
10.7 Natural Chicken Health will resend parcels at our cost if the incorrect delivery of the original items is found to be our fault.
11. Abandoned Parcels
11.1 The following will be treated as abandoned parcels and may be returned to us:
- Parcels with an incorrect delivery address;
- Parcels with a failed mail forwarding service;
- Parcels not picked up from Depot, Australia Post Offices or Collection Points
11.2 Unless you have agreed to pay a redelivery fee, once items are back in our possession, the items will be treated as abandoned and no refunds will be provided.
12. Lost / stolen Parcels
12.1 If your order is marked as delivered and you have not received the items, you are required to complete the following to locate your order:
- Check with your neighbours, family members or front office (if applicable) to see if the package was left there.
- Contact Christine at [email protected] within seven(7) days of the marked delivery date after inquiring with your family, neighbours and post office to lodge a lost item report and provide the following information in your email.
- Customer Name
- Order number;
- Date order placed
- Courier selected; and
- Tracking number.
12.2 If your item has been delivered and you believe it has been stolen, you are required to do the following:
- Request a photo of the delivered parcel from Australia Post (or freight company) and forward to [email protected] as proof of delivery.
- Include your order number, name and delivery address in your email.
- Lodge a police report for the missing/stolen item and forward the Police Report copy to [email protected]
12.3 Natural Chicken Health will replace missing /stolen items with proof of delivery and a Police Report at our cost.
12.4 If an order is lost or damaged during delivery by Australia Post, Natural Chicken Health will replace the lost or damaged item and reship to the Customer at Natural Chicken Health Cost.
12.5 Lost orders due to an incorrect address at checkout will not be refunded.
13. Damaged Parcels
13.1 In the rare event your order is damaged, please contact us at [email protected] so we can work with you to rectify the issue.
13.2 You are required to keep all original packaging and provide photographs of the order and damage so your claim can be assessed promptly.
13.3 Natural Chicken Health will cover any costs of return and re-shipping for orders where any issue with the order is our fault.
14. Order Pickup
14.1 Pick-up of items currently stocked is available by appointment only at a time mutually agreed upon by both parties.
14.2 Online ordering and payment must be recieved prior to collection from our location Cranbourne North (in the South Eastern Suburbs of Melbourne, Victoria).
14.3 For pick-up enquiries of any of the Natural Chicken Health range of products, including the pick-up address, please email [email protected]
15. International Orders
15.1 At this point in time (April 2024) Natural Chicken Health does not ship any items/orders internationally/overseas (outside of Australia).
15.2 If you are a customer of Natural Chicken Health and wish to order for your overseas location, please visit Aussie Chook Supplies for the items you are interested in and possibly order from there. Aussie Chook Supplies is our sister business (also owned and operated by Christine Dinas – ABN 46 542 774 497) and offers international postage. Please note – There are specific terms and conditions you must agree to regarding international/overseas orders.
16. Returns Policy
It is important to Natural Chicken Health that you are satisfied with your purchase of our products. The following conditions are strictly applied to all returns and requests for refund or exchange.
Address for the return of items
Change of mind & Refunds
Exchange of items
Faulty or efective products
Refunds in General
Refunds for products in the Peck Block/Tray range
16. Address for the return of items
16.1 All products that need to be returned to Natural Chicken Health (after consultation with Natural Chicken Health) must be sent with a tracking number.
16.2 All returns must be sent to the following address -
Natural Chicken Health
P.O. Box 7111
Cranbourne North VIC 3977
17. Change of Mind & Refunds
17.1 All return products for either refund or exchange, as the case may be, must be in new and unused condition, with complete packaging and tags still intact excluding approved warranty claims.
You may apply for a partial refund for change of mind.
17.2 If you change your mind after your order has been dispatched, any refund will be assessed and calculated when the items have been returned at your cost to Natural Chicken Health.
17.3 Items returned to Natural Chicken Health for a partial refund must be sent by Australia Post with tracking number details forwarded to us.
17.4 Customers who request a refund for change of mind will be refunded their full amount less 15% administration and handling fee.
17.5 An administration and handling fee of 15% fee will also apply to items on backorder/pre-order/or under dropshipping arrangements.
17.6 Requests for returns and refunds must be made in writing by the Customer and emailed to [email protected]
17.7 Natural Chicken Health reserves the right to inspect and assess the condition of returned merchandise that appears to have been used before processing a refund or exchange.
18. Exchange of items
18.1 All exchange requests must be received within 14 days of your purchase. Items must be returned unused/original condition, with no damage or signs of use.
18.2 Please contact Natural Chicken Health at [email protected] with the following details:
- Your name
- Order number
- Phone number
- Email address
- Postal address
18.3 We will respond to your exchange request within three (3) business days of receipt of your email with instructions on how to proceed further with your request.
18.4 Please seal your item using appropriate protective postage satchels and return by Australia Post ensuring that you use a trackable label and service.
18.5 Please post items to the Natural Chicken Health P.O. Box address supplied above.
18.6 Natural Chicken Health does not accept responsibility for items posted to us by you.
18.7 Please ensure all requested information is contained within the parcel so we can identify you as the correct Customer.
18.8 Natural Chicken Health reserves the right to inspect and assess the condition of returned merchandise that appears to have been used before processing a refund or exchange.
Postage Reimbursement
Natural Chicken Health will reimburse you for the costs of return postage where we have made an error (e.g. dispatching an incorrect item or to an incorrect postal address) using standard Australian Post service.
As per our refund policy above, we are happy to refund you minus 15% admin fee; however, you will be liable for return postage fees.
Faulty or defective products
Natural Chicken Health will happily provide a full refund and reimburse you for the cost of return shipping via standard Australia Post where the item is deemed to have a genuine manufacturers fault or defect under the following conditions:
You must notify Natural Chicken Health immediately upon noticing any defects or faults within seven (7) days of receiving the order and provide your name, order number and details of the defects or faults and a photo of the item and defect or fault.
Items, the subject of a refund request, once received by Natural Chicken Health, will be examined for faults or defects. You will receive a notification from us about whether we agree that the items are faulty or defective within 48 hours of the receipt of items by us.
If deemed faulty by Natural Chicken Health, a replacement item will be shipped where possible (subject to stock availability), or a refund will be issued.
Returns will be processed within ten (10) business days from the day the return arrives at Natural Chicken Health Office.
When the returned item is received, examined and a refund is approved, an email will be sent to the Customer confirming refund approval.
Please allow 3-5 working days for your return item to be examined and approved.
Please allow 5-10 days for your refund to appear using the same method that your payment was made (i.e. If you paid using PayPal, your refund will appear in your PayPal account).
Refunds for products in the Peck Block/Tray range
Due to the unique ingredients in Natural Chicken Health Peck Tray/Blocks (which may cause the item to crumble or break apart), refunds are not available unless these items are returned in full solid block form in original sealed packaging.
As per the information on the website, the formula for these products are NOT a hard peck block for entertainment purposes.
Special offers/Specials/Sale items
Natural Chicken Health may provide special offers from time to time.
At any time, we may terminate any special offer without advance notice.
If terminated, a special offer will continue to apply to products you ordered in good faith under these Terms before the special offer was terminated.
Pre-orders
From time to time, Natural Chicken Health may offer selected items for Pre-order. By placing a Pre-order, you understand and agree:
If you purchase any In-stock item with a Pre-order item, your In-stock order will be held and dispatched with the Pre-order item when it is received at our warehouse.
The date of delivery will be an estimate only, and the delivery date is not guaranteed.
You cannot cancel an order that includes a Pre-order.
The order must be delivered to you before you can engage in any return, exchange or refund process under these Terms of Sale.
Liability and waiver
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the products replaced if the products fail to be of acceptable quality, and the failure does not amount to a major failure.
You may also be entitled to remedies that cannot be excluded under the Australian Consumer Law if any services supplied by us to you fail to meet a consumer guarantee under the Australian Consumer Law.
To the extent legally permitted, Natural Chicken Health is not liable to you for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of products or services.
This exclusion and waiver of liability apply to all legal causes of action, including but not limited to contract, Warranty, or negligence.
Where we refund you the amount of your order as provided in your Agreement with us under this Terms of Sale (less any amount you have agreed we may deduct, as described in these terms and conditions), you accept such refund is the total amount of our liability to you for all circumstances relating to the refund
Force Majeure (events outside our control)
A Force Majeure event is an event outside our control that delays or hinders our ability to perform our obligations under this Agreement.
A Force Majeure event includes but is not limited to fire, flood, earthquake or similar natural disasters, riot, war, terrorism, civil strife, labour disputes or disturbances, industry-wide material or services shortages outside our reasonable control, an outbreak of pandemic disease, governmental regulations and boarded closures, communication, technology or utility failures, computer virus or unauthorised tampering.
Natural Chicken Health is obliged to act reasonably to mitigate the effect of a Force Majeure event to perform its obligations under this Agreement.
Natural Chicken Health shall not be deemed in breach of this Agreement for the suspension or delay in performing, or failure to perform, any of its obligations under this Agreement if delay or failure of performance result from Force Majeure events.
Upon the occurrence of any Force Majeure Event, Natural Chicken Health shall notify the Customer of its inability to perform or of delay in supply or delivery. They shall propose the following at its discretion:
revisions to the delivery of items or Services; or
cancel the order with a credit amount paid for the order less any expenses without any further liability to the Customer.
Where performance is impossible due to duration and effect of the Force Majeure event, Natural Chicken Health shall not be liable to the Customer for damages arising out of or relating to the suspension or termination of any of its obligations or duties under this Agreement.
Dispute resolution
Should a dispute arise regarding our service, we strongly encourage you to contact Natural Chicken Health at [email protected] to seek a resolution.
Any reasonable requests will be considered and Natural Chicken Health will attempt to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
Alterations
We may alter these Terms from time to time by posting the modified version on our Website.
You should visit the Website regularly to keep up to date with any alterations.
In the case of an alteration, the altered Terms only apply to products ordered via the Website after the modification takes effect.
Entire Agreement
These Terms of Sale together with the Website Terms of Use, and Privacy Policy set out the entire Agreement between you and us and supersede all prior communications.
Applicable law
These Terms shall be construed under and governed by the laws of the State of Victoria, Australia.
You consent to the exclusive jurisdiction of the courts of Victoria to determine any matter or dispute which arises between you and
Natural Chicken Health Business
Terms and Conditions
Background
Welcome to the Natural Chicken Health website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Natural Chicken Health’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website – www.naturalchickenhealth.com.au
Christine Dinas (ABN 46 542 774 497 - trading as Natural Chicken Health) is passionate about the benefits that natural ingredients can have on backyard chickens/poultry with a particular emphasis on improving and supporting their overall health. Natural Chicken Health formulates and sell the largest range of professionally manufactured natural chicken/poultry products in Australia, available for sale on our website and in stores nationally.
These Terms of Sale, together with our Privacy Policy and Website Terms of Use apply to your access to and use of our online shop, as well as poultry supplies and equipment ordered via our Website.
By ordering products from our online shop, you acknowledge that you have read, understood, and agree to be bound by these Online Shopping Terms and Conditions.
Terms of Sale
Purchasing supplies
Product Images
Availability of goods
You may buy products offered online by Natural Chicken Health website by navigating the catalogue and shopping cart available on our Website.
To purchase products via our Natural Chicken Health website, you must be at least 18 years of age.
By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete, and not misleading.
We have made every attempt to show textures, appearances and colours of items available for sale as accurately as possible on the Natural Chicken Health Website.
Product images may vary from the delivered goods due to changes to supplier packaging, product alterations (including ingredient substitution and reformulation), supplier rebranding, or changes to product dimensions / size / weight.
Product images may vary from the delivered Goods depending on your monitor, settings and computer equipment.
Unless otherwise stated, any additional goods and accessories styled or shown in a Product image are for display purposes only. They are not included in the listed price.
Please ensure you read the goods title and description before purchasing anything from our Website.
All orders are accepted subject to availability.
Natural Chicken Health will endeavour to ensure that products listed are available for delivery.
If Natural Chicken Health are unable to fulfil your order or a part of your order, we will notify you within five (5) working days after you complete your order.
If your order is rejected or cancelled by Natural Chicken Health, we will refund in full all amounts you have paid for your selected items (including any postage paid).
Alternatively, we may contact you to advise of any delay in delivery of your order.
You may elect to proceed with your order based on a delayed delivery date, cancel your order or select an alternative item of equal or lesser value.
If an alternative product of lesser value is nominated as a replacement for an out of stock or delayed product Natural Chicken Health will provide a refund for the price difference between the originally ordered item and the cheaper alternative nominated, via the payment method used in the original order.
If you do not vary or cancel your order within five (5) business days of notification, you are deemed to have accepted the delay.
We reserve the right to limit the sale of goods to reasonable household quantities.
Prices
All prices are in Australian dollars.
All prices exclude delivery charges and customs duty and other taxes, if applicable unless otherwise stated.
Prices include Australian Goods & Services Tax (GST) unless your billing address is outside Australia.
GST will be applied to all purchases delivered within Australia regardless of where the Customer is located.
All prices are subject to change without notice.
Payment
The full payment for your order (excluding delivery charges for large or bulk items) will be deducted from your chosen payment method on completion of your order.
Large or Bulk items
Delivery fees for large and bulk items are quoted separately.
Once you have agreed with the quoted delivery fees, fees are to be settled via Direct Deposit.
Payment for items is accepted by PayPal, Stripe, Square or Direct Deposit.
We do not retain or store any customer credit card details.
Shipping, Delivery and Pick-up
Delivery timeframe
Shipping within Australia
Overseas / International orders
Delivery address
You must enter the correct delivery address details at the time of ordering.
PayPal
It is your responsibility to ensure the delivery address is identical to the address recorded by PayPal.
If your delivery address provided to us is different from that recorded by PayPal, your items will be delivered to the PayPal address.
Natural Chicken Health will not be responsible for any loss where the delivery address provided to us is different from that provided on your PayPal account.
If your goods are returned because an incorrect or alternative address from your PayPal address was provided to us, you will be required to pay shipping costs to the correct address before the release of your item/s.
The majority of items will be posted within 1-3 business days of receiving cleared funds.
If you make a purchase over the weekend or on a public holiday, we will receive your payment on the next business day and ship within 1-3 business days.
Delivery times depend on the delivery service provider.
To ensure a faster delivery time after your order is placed, we reserve the right to use a delivery company (other than the Courier) that is deemed most appropriate based on goods, risk and suitable delivery cost and timeframe.
Since Covid-19 began in Feb/March 2020, Express Post overnight guarantees have been voided by Australia Post for a variety of reasons. This means that Natural Chicken Health cannot guarantee any delivery timeframes for orders sent using this service, as they are, quite simply, out of our hands and we have no influence on their service deliverability. Please see Australia Post' page on Delivery Speeds & Coverage for current information on how quickly you can reasonably expect to receive your order once it has been dispatched.
As of January 2024, overnight guarantees of Express Post deliveries have still not been reinstated.
Orders (excluding large and bulk items) are shipped via Australia Post or Transdirect. Delivery fee is calculated online on the ordering page upon checkout.
Any customs or duty fees are your sole responsibility and payable by you.
It is your responsibility to inform us promptly if an order does not arrive by emailing [email protected]
Prior to Covid-19, you were provided with the following options when your purchase order is delivered if you are not home to accept your delivery:
Authority to Leave
Card to pick up your delivery from Australia Post or Courier Depot.
Natural Chicken Health is not responsible for theft or damage to items that are delivered under an “Authority to Leave.”
We encourage you to communicate with us regarding the best delivery address and time for prompt, safe and accurate delivery.
You have the option to choose a different delivery address than your billing address at checkout.
You are required to complete the ‘Order Notes’ section when choosing a different delivery address. Please note: Information you enter into the “Order Notes” field is automatically transferred to the Courier. Natural Chicken Health is not responsible for any inaccuracies of information keyed into the “Order Notes” fields by you.
Delivery instructions you provide are clearly printed on our labels via our automated labelling system.
It is your responsibility to contact the Courier directly to resolve any delivery issue.
If redelivery is not possible from the Courier depot or the Post Office, it is your responsibility to arrange for the pick-up of the items at your cost entirely.
Natural Chicken Health does not accept any liability for compensation or redelivery costs associated with the redelivery of your items.
Natural Chicken Health will resend parcels at our cost if the incorrect delivery of the original items is found to be our fault.
The following will be treated as abandoned parcels and may be returned to us:
Parcels with an incorrect delivery address;
Parcels with a failed mail forwarding service;
Parcels not picked up from Depot, Australia Post Offices or Collection Points
Unless you have agreed to pay a redelivery fee, once items are back in our possession, the items will be treated as abandoned and no refunds will be provided.
All parcels sent via Australia Post have a tracking code that is provided to you via email for tracking your order.
If your order is marked as delivered and you have not received the items, you are required to complete the following to locate your order:
Check with your neighbours, family members or front office (if applicable) to see if the package was left there.
Contact Christine at [email protected] within seven(7) days of the marked delivery date after inquiring with your family, neighbours and post office to lodge a lost item report and provide the following information in your email.
order number;
Courier selected; and
Tracking number.
If your item has been delivered and you believe it has been stolen, you are required to do the following:
Request a photo of the delivered parcel from Australia Post and forward to [email protected] as proof of delivery.
Include your order number, name and delivery address in your email.
Lodge a police report for the missing/stolen item and forward the Police Report copy to [email protected]
Natural Chicken Health will replace missing /stolen items with proof of delivery and a Police Report at our cost.
If an order is lost or damaged during delivery by Australia Post, Natural Chicken Health will replace the lost or damaged item and reship to the Customer at Natural Chicken Health Cost.
Lost orders due to an incorrect address at checkout will not be refunded.
In the rare event your order is incomplete or damaged, please contact us at [email protected] so we can work with you to rectify the issue.
You are required to keep all original packaging and provide photographs of the order and damage so your claim can be assessed promptly.
Natural Chicken Health will cover any costs of return and re-shipping for orders where any issue with the order is our fault.
Pick-up of items currently stocked is available by appointment only at a time mutually agreed upon by both parties.
Whilst we accept cash payments and on-site credit card payments for items collected from our location Cranbourne North (in the South Eastern Suburbs of Melbourne, Victoria), online ordering and payment is preferred before contacting to arrange a pick-up date and time.
For pick-up enquiries of any of the Natural Chicken Health range of products, including the pick-up address, please email [email protected]
International Orders
At this point in time (April 2024) Natural Chicken Health does not ship any items/orders internationally/overseas (outside of Australia).
If you are a customer of Natural Chicken Health and wish to order for your overseas location, please visit Natural Chicken Health (www.aussiechooksupplies.com.au) for the items you are interested in and possibly order from there. Aussie Chook Supplies is our sister business (also owned and operated by Christine Dinas – ABN 46 542 774 497) and offers international postage on that website.
Please note – There are specific terms and conditions you must agree to regarding international/overseas orders.
Authority to Leave
Incorrect delivery address
Return to Sender (abandoned parcels)
Missing or Undelivered Parcels
Incomplete or damaged orders
Pick-ups
Returns Policy
IMPORTANT NOTICE
It is important to Natural Chicken Health that you are satisfied with your purchase of our products. The following conditions are strictly applied to all returns and requests for refund or exchange.
Change of mind
Exchange
Address for the return of items
Aussie Chook Supplies
P.O. Box 7111
Cranbourne North VIC 3977
Postage fee management
Faulty or defective items
Refunds in General
Refunds for products in the Peck Block/Muesli Tray range
All return products for either refund or exchange, as the case may be, must be in new and unused condition, with complete packaging and tags still intact excluding approved warranty claims.
You may apply for a partial refund for change of mind.
If you change your mind after your order has been dispatched, any refund will be assessed and calculated when the items have been returned at your cost to Natural Chicken Health.
Items returned to Natural Chicken Health for a partial refund must be sent by Australia Post with tracking number details forwarded to us.
Customers who request a refund for change of mind will be refunded their full amount less 15% administration and handling fee.
An administration and handling fee of 15% fee will also apply to items on backorder/pre-order/or under dropshipping arrangements.
Requests for returns and refunds must be made in writing by the Customer and emailed to [email protected]
All exchange requests must be received within 14 days of your purchase. Items must be returned unused/original condition, with no damage or signs of use.
Please contact Natural Chicken Health at [email protected] with the following details:
Your name
Order number
Phone number
Email address
Postal address
We will respond to your exchange request within three (3) business days of receipt of your email with instructions on how to proceed further with your request.
Please seal your item using appropriate protective postage satchels and return by Australia Post ensuring that you use a trackable label and service.
Please post items to:
Natural Chicken Health does not accept responsibility for items posted to us by you.
Please ensure all requested information is contained within the parcel so we can identify you as the correct Customer.
Natural Chicken Health will reimburse you for the costs of return postage where we have made an error (e.g. dispatching an incorrect item or to an incorrect postal address) using standard Australian Post service.
As per our refund policy above, we are happy to refund you minus 15% admin fee; however, you will be liable for return postage fees.
Natural Chicken Health reserves the right to inspect and assess the condition of returned merchandise that appears to have been used before processing a refund or exchange.
We will happily provide a full refund and reimburse you for the cost of return shipping via standard Australia Post where the item is deemed to have a genuine manufacturers fault or defect under the following conditions:
You must notify Natural Chicken Health immediately upon noticing any defects or faults within seven (7) days of receiving the order and provide your name, order number and details of the defects or faults and a photo of the item and defect or fault.
Items, the subject of a refund request, once received by Natural Chicken Health, will be examined for faults or defects. You will receive a notification from us about whether we agree that the items are faulty or defective within 48 hours of the receipt of items by us.
If deemed faulty by Natural Chicken Health, a replacement item will be shipped where possible (subject to stock availability), or a refund will be issued.
Returns will be processed within ten (10) business days from the day the return arrives at Natural Chicken Health Office.
When the returned item is received, examined and a refund is approved, an email will be sent to the Customer confirming refund approval.
Please allow 3-5 working days for your return item to be examined and approved.
Please allow 5-10 days for your refund to appear using the same method that your payment was made (i.e. If you paid using PayPal, your refund will appear in your PayPal account).
Due to the unique ingredients in Natural Chicken Health - Healthy Chook Peck Tray/Blocks which may cause the item to crumble or break apart, refunds are not available unless these items are returned in full solid block form in original sealed packaging.
As per the information on the website, the formula for these products are NOT a hard peck block for entertainment purposes.
Special offers/Specials/Sale items
Natural Chicken Health may provide special offers from time to time.
At any time, we may terminate any special offer without advance notice.
If terminated, a special offer will continue to apply to products you ordered in good faith under these Terms before the special offer was terminated.
Pre-orders
From time to time, Natural Chicken Health may offer selected items for Pre-order. By placing a Pre-order, you understand and agree:
If you purchase any In-stock item with a Pre-order item, your In-stock order will be held and dispatched with the Pre-order item when it is received at our warehouse.
The date of delivery will be an estimate only, and the delivery date is not guaranteed.
You cannot cancel an order that includes a Pre-order.
The order must be delivered to you before you can engage in any return, exchange or refund process under these Terms of Sale.
Liability and waiver
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the products replaced if the products fail to be of acceptable quality, and the failure does not amount to a major failure.
You may also be entitled to remedies that cannot be excluded under the Australian Consumer Law if any services supplied by us to you fail to meet a consumer guarantee under the Australian Consumer Law.
To the extent legally permitted, Natural Chicken Health is not liable to you for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of products or services.
This exclusion and waiver of liability apply to all legal causes of action, including but not limited to contract, Warranty, or negligence.
Where we refund you the amount of your order as provided in your Agreement with us under this Terms of Sale (less any amount you have agreed we may deduct, as described in these terms and conditions), you accept such refund is the total amount of our liability to you for all circumstances relating to the refund
Force Majeure (events outside our control)
A Force Majeure event is an event outside our control that delays or hinders our ability to perform our obligations under this Agreement.
A Force Majeure event includes but is not limited to fire, flood, earthquake or similar natural disasters, riot, war, terrorism, civil strife, labour disputes or disturbances, industry-wide material or services shortages outside our reasonable control, an outbreak of pandemic disease, governmental regulations and boarded closures, communication, technology or utility failures, computer virus or unauthorised tampering.
Natural Chicken Health is obliged to act reasonably to mitigate the effect of a Force Majeure event to perform its obligations under this Agreement.
Natural Chicken Health shall not be deemed in breach of this Agreement for the suspension or delay in performing, or failure to perform, any of its obligations under this Agreement if delay or failure of performance result from Force Majeure events.
Upon the occurrence of any Force Majeure Event, Natural Chicken Health shall notify the Customer of its inability to perform or of delay in supply or delivery. They shall propose the following at its discretion:
revisions to the delivery of items or Services; or
cancel the order with a credit amount paid for the order less any expenses without any further liability to the Customer.
Where performance is impossible due to duration and effect of the Force Majeure event, Natural Chicken Health shall not be liable to the Customer for damages arising out of or relating to the suspension or termination of any of its obligations or duties under this Agreement.
Dispute resolution
Should a dispute arise regarding our service, we strongly encourage you to contact Natural Chicken Health at [email protected] to seek a resolution.
Any reasonable requests will be considered and Natural Chicken Health will attempt to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
Alterations
We may alter these Terms from time to time by posting the modified version on our Website.
You should visit the Website regularly to keep up to date with any alterations.
In the case of an alteration, the altered Terms only apply to products ordered via the Website after the modification takes effect.
Entire Agreement
These Terms of Sale together with the Website Terms of Use, and Privacy Policy set out the entire Agreement between you and us and supersede all prior communications.
Applicable law
These Terms shall be construed under and governed by the laws of the State of Victoria, Australia.
You consent to the exclusive jurisdiction of the courts of Victoria to determine any matter or dispute which arises between you and Natural Chicken Health.
By proceeding with your purchase, you are deemed to have read, understood and agreed to our Terms of Sale.
Thank you.
Christine Dinas
Natural Chicken Health